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  1. Email to customer service: service@sunras.com
  2. including: 
    *order number, the question you want to solve together with the picture of the product if necessary
    *a photo of the barcode on the plastic bag
  3. Get authorization from Customer Service
  4. Get coupon or refund
    *Tracking number is required to complete the return. It will facilitate for us to track your return status and process your return. 
  5. Take your refund/exchange when the package is received.

Return & Exchange conditions

Orders are able to be canceled and refunded before shipping.

Easy to initiate a refund or exchange within 30 days after delivery.

Items can be returned or exchanged generally for any reason, quality or size problems or other reasons accepted by our customer service.

Items must be returned unwashed and undamaged.

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

If customer service offers a coupon to compensate your first order, the next order with this coupon applied on will not be returnable or exchangeable, only the part of the payment that's exceeding the coupon value can be refundable.

As usual, refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take a longer time to arrive.

In case you have any query, please do not hesitate to get in touch with our customer service on:service@sunras.com

Please Contact us via service@sunras.com first to Confirm Return Address.

Refund will be arranged within a week.

Order Cancellation

Please note your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For order cancelled after 24 hours of purchase but before shipment, a 10% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.

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